FAQs

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    Once a scan has taken place, how long does it take to receive?

    Your initial scans can be provided within 48 hours subject to project scale.

    Additional post editing such as Mattertags with embedded multimedia may take longer depending on the size and depth of the project.

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    Where is my virtual tour hosted?

    Virtual tours are hosted with RealmVR as part of a 12 month hosting plan.

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    How does a 12 month hosting plan cost for each virtual tour?

    Virtual Tour hosting only is £5.00 per month per year. Therefore £60… per year.

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    Is it easy to embed a tour on my website?

    We provide a line of code that can be easily embedded in your website by yourself, or your web designer, within minutes. It can be done with HTML, WordPress or other editors such as Wix and Squarespace. We will send you instructions and can talk through the process.

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    What multimedia can be embedded in to virtual tour?

    Images.

    Audio.

    Video.

    Google Maps.

    Polls.

    PDFs.


    Supported forms and recommendations.

    Image Support.

    JPG.

    JPEG.

    GIF.

    PNG.


    Website Support.

    Flickr.

    Instagram.

    Imgur.

    Dribble.


    Video Support.

    You Tube.

    Vimeo.

    Hulu.

    UStream.

    Brightcove.


    Audio Support.

    SoundCloud.

    Spotify.

    Rdio.

    NPR.

    RadioReddit.